ABOUT 1 MONTH AGO • 3 MIN READ

This is the most wasted email in most funnels

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Sloppy Copy

Shared every Thursday to marketers, solopreneurs, and business owners. (I'm Cass, btw — your cool new copywriter friend with ideas for your website, sales copy, emails, and other fun content things.)


I made a legendary first impression last week.

I had a call with a designer — we were going to walk through a Copy Roast I'd done for her homepage.

She joined the call and said, "I can’t hear you — I hear a man. He’s… praying?"

I had no podcast on. No TV. My home office was dead silent.

Turns out, Google Meet had randomly connected to my phone microphone instead of my MacBook. And my phone was downstairs. Where my husband was watching Boardwalk Empire.

A show about mobsters in 1920s Atlantic City.

I will let you sit with how bad that could have been.

Fortunately — mercifully — it was a prayer scene. Not a gunfight. Not a brothel. Not a string of mob-boss profanity that would have left me with no choice but to close my laptop and move to the Netherlands.

She laughed it off. We had a great call. But the first thing I said when I came back with the right microphone, red as a tomato, was:

"Wow. What a great first impression."


Why I'm still thinking about this

Partially because it was mortifying.

But also because it's reminding me of welcome sequences.

(Everything reminds me of emails. A curse.)

When you send a welcome email, you've got someone on the line. They just said yes to you. They're curious, a little excited, and genuinely open to hearing from you. This is the most eager they’ll ever be to read your next email.

And yet… You fumble it.

Not because you said something wrong, or accidentally shared audio from a 1920s brothel (God forbid).

Actually, it’s usually not because of anything you said at all. It’s because you forgot to say anything memorable.

Most welcome emails say something like:

"Hey! Thanks for subscribing. Here's what to expect from me. Talk soon!"

Which is fine. Polite. Straightforward.

But it's also the email marketing equivalent of a limp handshake.


Why do so many welcome sequences feel like lukewarm tap water?

Most welcome emails are written for the sender — not the reader.

They say: here's who I am, here's what I do, here's my posting schedule.

But your new subscriber doesn't care about that stuff yet. They just made a tiny leap of faith. What they actually need to feel in that first email is:

“Aha! I knew this was the right call.”

And most welcome emails accidentally skip that part entirely.

A few other ways I see welcome sequences blow their shot:

They lead with logistics instead of a hook.
"You'll hear from me every Thursday!" is not a reason to read. Open with something that makes them glad they're here — like a story, a hot take, a promise of something useful.

They info-dump instead of invite.
If your first email reads like a brochure, you've already lost them. One clear next step beats a list of 5 to-dos.

They sound like a company instead of a person.
This is a big one. The welcome email is your best chance to introduce yourself as a human with opinions, personality, and new perspectives. Most brands default to their most polished, buttoned-up voice when they should be the most real.


What to do instead

Don't worry about a total overhaul. You only need your welcome email to do two things:

1. Make them feel seen.

Remind them why they showed up. If they signed up because they're struggling with something, name that thing.

Show you understand where they’re coming from, and you’re here to help.

2. Give them ONE thing to do.

Reply to this email. Read this post. Check out this resource. Give them one door to open — not six.

You can’t show off everything you've got in a single email. Your only goal here is to get them to take one small step deeper.


That's it. TWO THINGS.

Most businesses skip both of them in favor of a friendly paragraph about their newsletter schedule… and man, it pains me to see it.

Don't be that welcome email.


Want to see how your welcome sequence actually holds up?

A Copy Roast is the fastest way to find out. You'll get specific, actionable feedback on what's working, what's not, and exactly what to fix (without the overwhelm of a full audit).

Or if you want to go deeper on email funnels first:

I wrote about which automated sequences are worth building (or optimizing) before anything else — including the welcome sequence:


Cool stuff to check out

A roundup of things I found online that made me think of you.

✈️ Travel anxiety: Who knew it would be such a strong sales point for millennial audiences? …Kayak did.

🏠 Tips from Nextdoor: Turns out, Nextdoor isn’t just a place for Karens to collectively whine. Here’s what their marketing shows us about community.

💭 Your edge over AI: Original thinking. Here’s how you can use your unique perspectives to ride the AI wave instead of pushing against it.


👋 I’m Cassidy — copywriter, content strategist, and founder of Content by Cass.

Follow me on LinkedIn for unfiltered, slightly jaded nonsense and insights

Check out my services if you need a content or copywriting partner

Book a free chat to say hi, learn more, and bounce ideas around

PO Box 1749-208 Big Bear Lake, CA 92315
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Sloppy Copy

Shared every Thursday to marketers, solopreneurs, and business owners. (I'm Cass, btw — your cool new copywriter friend with ideas for your website, sales copy, emails, and other fun content things.)